Privacy Policy
Last Updated: April 16, 2026
Introduction
At Diagnostep, we value your privacy and are committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our Platform.
By using our services, you consent to the data practices described in this policy.
Information We Collect
We collect several types of information to provide and improve our services to you:
Personal Information
- • Name and Contact Details
- • Email Address
- • Date of Birth and Gender
- • Billing and Delivery Address
Health Information
- • Test prescriptions and orders
- • Lab test results and reports
- • Symptoms and medical history
- • Consultations with doctors
How We Use Your Information
Your information is used for specific purposes related to your healthcare journey:
Service Delivery: To process your bookings, conduct lab tests, and facilitate doctor consultations.
Report Generation: To generate accurate diagnostic reports and store them securely in your account.
Communication: To send you appointment reminders, report notifications, and support messages.
Legal Compliance: To comply with medical regulations and legal requirements in the region.
Data Sharing & Disclosure
We share your data only with specific parties involved in your care:
- Partner Labs: Only for conducting the specific tests you requested.
- Doctors: During consultations to help them provide accurate medical advice.
- Payment Gateways: To process secure financial transactions.
We never sell your personal or health data to third-party marketers.
Your Data Rights
For any privacy-related queries, please write to our Data Protection Officer.