Question 1

How do I book a lab test or health checkup with Diagnostep?

Accepted Answer

Search for a test or package on the Tests page, add it to your cart, and choose a convenient date and time slot at checkout. A trained phlebotomist visits your address for home sample collection - no clinic visit needed.

Question 2

Which areas in Coimbatore do you offer home sample collection in?

Accepted Answer

Diagnostep collects samples across Coimbatore, including Ettimadai, RS Puram, Gandhipuram, Peelamedu, Saravanampatti and all major localities. Enter your address or pincode at checkout and we will confirm instantly whether it is inside our collection area.

Question 3

Do I need to fast before my test?

Accepted Answer

Only some tests require fasting (for example, Fasting Blood Sugar or a Lipid Profile, which typically need 8-12 hours of fasting with water allowed). Fasting requirements, if any, are shown on the individual test page before you book.

Question 4

Can I book tests for family members?

Accepted Answer

Yes. Add family members to your account from the Family Members section, and you can book and manage tests, appointments and reports for each of them under one login.

Question 5

Can I reschedule or cancel a booking?

Accepted Answer

Yes, bookings can be rescheduled or cancelled from the Bookings section of your account before the collection slot begins. For a cancellation shortly before the slot, contact support and we will help sort it out.

Question 6

How long does it take to get my test reports?

Accepted Answer

Turnaround time varies by test and is shown on each test’s page before you book - most routine blood tests are ready within 24-48 hours of sample collection.

Question 7

How will I receive my reports?

Accepted Answer

Reports are delivered digitally to your Diagnostep account and can be viewed or downloaded anytime from the Reports section, so there is no need to visit a lab to collect a printout.

Question 8

Can I share my report directly with my doctor?

Accepted Answer

Yes, your digital report can be downloaded and shared with any doctor, or forwarded directly during a Diagnostep doctor consultation.

Question 9

What payment methods does Diagnostep accept?

Accepted Answer

You can pay online via UPI, credit or debit card, and net banking at checkout through our secure payment gateway. Field collectors also support in-person payment collection at the time of sample pickup.

Question 10

Do you offer discounts or promo codes?

Accepted Answer

From time to time Diagnostep runs promotional offers and discount codes on select tests and packages. Any active offer is shown at checkout - apply the code there to see the discounted price before you pay.

Question 11

Is my payment information secure?

Accepted Answer

Yes. Payments are processed through a PCI-DSS compliant gateway, and Diagnostep does not store your card details on its own servers.

Question 12

Can I consult a doctor online through Diagnostep?

Accepted Answer

Yes, you can book a video consultation with a doctor from the Doctors section, choose a specialty and an available slot, and consult from home.

Question 13

Can I upload a prescription to order tests?

Accepted Answer

Yes, use the Upload Prescription option to send your doctor’s prescription - our team will match it to the right tests and confirm the booking with you.

Question 14

Is my personal and health data kept private?

Accepted Answer

Yes. Your personal details, bookings and reports are visible only to you (and any doctor you choose to share them with). See our Privacy Policy for full details on how your data is handled.

Question 15

What if I have an issue with a booking or a report?

Accepted Answer

Reach our support team via the Contact Us page, call us at 7305055515, or raise a complaint or booking enquiry from the Support section - we typically respond within one business day.

Question 16

Does Diagnostep operate outside Coimbatore?

Accepted Answer

Diagnostep currently focuses on Coimbatore, Tamil Nadu, so we can guarantee reliable home sample collection and fast turnaround times within the city and its surrounding localities.

Frequently Asked Questions

Booking & Home Sample Collection

Reports & Results

Payments & Offers

Doctor Consultations

Account & Support